Services
Professional Services

Our Professional Services supports customers and partners in the effective design, implementation and support of our various solution offerings. 

 

NABS has provided professional services focused on applying a systematic approach to customer challenges since it was founded in 1998. We apply the lessons learned and best practices developed since then to your project. NABS specializes in supporting enterprise customers with advanced needs.


Maintenance Services

 

Much of NABS' technical support operation revolves around the Technical Assistance Centre (TAC desk), which is manned 24 hours per day 365 days per year. NABS’ reputation for providing a high quality support service is earned by the organisation's willingness to respond quickly to calls, irrespective of their nature, as well as its performance in resolving "faults" under contracted maintenance.
 
Employees manning the TAC desk offer a very high level of technical competence, capable of resolving many enquiries during the initial call. A computerized TAC call logging and tracking system is in operation and is accessible throughout the company, ensuring that staff at all levels are fully aware of the support load and that unresolved calls maintain a high visibility within the organizations. 
 
One of the highly regarded services made available to customers as part of the NABS support policy is unfiltered access to specialist staff and product design teams for advice. As standard, customers taking maintenance or support contracts with NABS are provided with this level of access so that they can receive assistance on wider communications matters, at no extra cost, where otherwise a paid consultant might be required.